If the printer is not connected, then you need to run the wireless connectivity wizard and go through the steps to connect the printer back on to the network. Then on the touch sensitive LCD readout navigate to the wireless module and check if the printer is showing as connected to the wireless. The first step is to check if the HP Officejet Pro 6978 is powered on. The error will show only in the computer at the point of selection of the printer, the printer will be shown as offline. The following are the chronological steps to be taken to resolve the printer offline error. Sometimes when the password is changed for the local network, the printer configuration is often overlooked. After switching the printer back on ensure that the error message has gone.Ī common reason for Printer being offline is the change in the local wireless password. When there is a paper jam the HP Officejet Pro 6978 alerts the user with an error message on the touch sensitive LCD screen.

Now care should be taken that the paper is removed slowly and not in a stop and go manner. By flipping the HP Officejet Pro 6978 setup on the right side, you can examine the bottom of the hardware where the paper loops through and the jammed paper can be removed slowly and carefully from this area. Then slide out the input tray and check for jam in the input derailleurs. Remove the paper output tray and see if there are remnants of paper from the jam in the output area. When the HP Officejet Pro 6978 encounters a paper jam, switch off the printer. The paper draw is affected even if the guides are too tight. The paper guides should be not too tight and not too loose. Paper jams usually occur due to resident moisture or dust on the sheaves of papers, or if the guides are not set properly.

The paper jam error will be reflected in the computer notification are as well. An error message will be displayed on the touch sensitive LCD.

Hp officejet pro 6978 setup print que